03/08/20 : Please see the home page for current COVID updates.
Enquiries:
Please call text or email to book your appointment or make queries. If I am unavailable please leave a message so that I can prioritise your request.
- I will not returned missed calls unless you leave a message.
- My number is registered to not receive cold calling / business calls. e.g http://www.tpsonline.org.uk/tps/index.html They have the power to fine companies up to £500,000 that break the rules on unsolicited texts and phone calls. Cold Callers will be blocked.
- Any inappropriate callers making offensive requests for unprofessional services not offered (extras), requesting age/ race or gender of the therapist, will be blocked and blacklisted.
- If you think your phone number has been black listed in error, please email me via the contact page.
- Calls from blocked numbers: will not be answered.
Appointment etiquette:
- Please come to the appointment clean, e.g. if you're coming after a long work day, please wash/shower before coming to your appointment. It is appreciated some have medical conditions affecting body odour, but, Portsmouth Massage requests people come for appointments considering health and hygiene standards both for the therapist and themselves. If you smell really really bad, it probably means theres lots of bacteria around and rubbing/spreading that around isn't good for either of us ;-p.
- Don't worry about having some spots. Infectious acne /skin conditions can't be worked over - but your appointment can work around this - especially using reflexology etc.
- Please cover warts or infectious/open lesions. These areas won't be worked over, and please ensure you have pointed out such issues.
- Please do not worry about non infectious skin conditions, acne scaring etc, I am well used to working with all sorts of conditions, and after all, the idea is that massage therapy will help balance things out for you and hopefully improve things for you.
- All therapies including massaging of feet will include an initial cleanse. Please dont be insulted - its not because i think your feet are dirty/smelly; its part of the routine, and at minimum removes tickly sock fluff!! :-) If you do not want your feet touched or only from over towels, please let me know at start of appointment.
- Not a sexual service. This is a professional proper massage therapy service, so please do not ask the therapist for anything else.
- No naturalist massages. Clients will be covered with towels, and keep on underwear. please dont waste either of our time by asking for nude massages.
- Anyone behaving inappropriately before or during appointments - requesting anything not listed on this website will have their appointment cancelled immediately without refund.
- Anyone behaving inappropriately will be black listed and blocked.
Client policies and appointment consent:
- All clients will have an initial 5-15minute consultation included in their first appointment which covers medical and insurance requirements. For all subsequent appointments clients must update the information given in their client form as needed. This consultation time is part of the appointment time. The consultation form can be completed in advance of the appointment online, and you will be given a link when your appointment is confirmed.
- Infants and up to 16 years of age: can have massages in the company of a parent or guardian. Portsmouth Massage offers therapies to all ages and genders.
- I respect female/Muslim clients requiring a no-male location, and I confirm that there are no males present in the Therapy rooms in Old Portsmouth with the exception of the days that the Salix shop is open - There may be men coming into shop during shop open hours, which is separate from the Therapy area. You can also book appointments when the shop is closed - Monday, Wednesday and Sundays, or after 5pm 7 days a week - there will be no men on the property. I am also available for outcalls in Portsmouth and surrounding areas.
- Pregnancy Massage: From Second Trimester Only.
- Injuries, pregnancy with issues, recent surgery, etc: For each new client a medical questionnaire is completed at the first session. If you have any conditions or issues that may affect/be affected by receiving massage therapy, you may need a Doctors letter to confirm your consent for receiving a massage. Please feel free to discuss before your appointment to arrange suitable sessions.Cancellations or rescheduling.
General Data Protection Regulation (GDPR): Data protection
Portsmouth Massage’s Data Protection Policy gives details about how your data is handled. It includes details on how sensitive information will be protected and used.
Cancellations and rescheduling:
- A cancellation fee up to the full amount of the booking will be billed if the massage is cancelled within 24 hours of the session. This also applies to 'No Shows'.
- The amount will depend on potential loss of income from others who would have booked the same time, and to cover room rental costs, wasted time setting up/waiting e.g at least 1 hour.
- There will be a minimum fee of £20 for cancellations within 24 hrs of appointment.
- No cancellation or rescheduling credits apply before 24hrs.
- If payment was prepaid a refund will be given for the amount remaining after cancellation fee. If not prepaid, the amount will be added to your next appointment transaction.
- Please feel free to confirm amount of cancellation fee at time of booking especially for longer sessions.
- Please see Treatwell and Spafinder profiles/purchase information for cancellation and change terms for bookings made via those sites.
- Appointments are for a specific time allocation. If you arrive late for your appointment by up to 10 minutes, I will try to accomodate and allow the appointment to start late. However if you are late, it is still part of the appointment time and I may not always be able to extend your appointment - if I have other clients afterwards, need the appointment to start on time, so it will still be within the charged duration. Please allow sufficient time for parking etc. There is a comfortable waiting area with hot and cold drink facilities if you arrive early. If you are so late that it becomes necessary to reschedule, this will be under the same terms as cancellation/no show.
Out Calls:
- Kirsten may accept out calls from existing customers or by referral: booking will be subject to minimum fee & travel/parking arrangements.
For out-calls please note you will need a good amount of floor space, and preferably a quiet, undisturbed non smoking environment. If limited space we can arrange a treatment using a portable massage chair.
For Out-calls there will is a minimum treatment value of £65) i.e. 2 x 30 min, or 1 x 1hr 15 minutes).
- An outcall fee will be calculated for appointments outside of Portsmouth, based on distance/travel/parking costs.
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Also available for full day or week bookings for groups, corporate or special events or holiday locations.
- Corporate or event bookings for half day or full day will be charged according to number of treatments booked. This is ideal for corporations looking to offer this type of benefit to staff.
- It is possible to organise two therapists on request.
- Hot Stone & Warm Bamboo Massages are In-house only.
